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JuenaCabs · Effective 2 October 2026
JuenaCabs provides cab rides, chauffeured car hire, airport transfers, chauffeur service, parcel delivery, tours, and event ticketing across Kenya. This policy explains what personal information we collect on juenacabs.co.ke and how we use it. It is written for the Kenya Data Protection Act, 2019.
JuenaCabs, Bungoma - Kenya. Phone 0707133544. Email info@juenacabs.co.ke. We are the data controller for information you give us when you use the website, the app, or the booking desk.
We use this information to create your account, confirm and carry out a cab, hire, parcel, tour, or ticket, send the driver or agent the details they need, take payment, issue receipts, answer calls and emails, and keep records we need for accounting and disputes.
M-Pesa payments are started through Pesaflux. We send Pesaflux the amount, your M-Pesa number, and a payment reference so the STK push can be sent to your phone. Pesaflux sends us the result, including the receipt number when the payment succeeds. Pesaflux processes that payment data under its own terms.
We do not sell personal information.
Account and booking records stay while the account is active and for as long as we need them to complete the service, handle a complaint, or meet tax and accounting duties. ID and licence copies are kept with the booking they belong to. You can ask us to delete an account that is no longer needed, except where we must keep a payment or booking record.
You may ask to see the personal information we hold, correct it, or ask us to delete it where the law allows. You may object to a use that is not required to perform your booking. Email info@juenacabs.co.ke or call 0707133544. You may also complain to the Office of the Data Protection Commissioner in Kenya.
Passwords are stored only as hashes. The live site is served over HTTPS. Staff see booking and payment records only inside the JuenaCabs dashboards.
These terms apply when you use the JuenaCabs website, create an account, or book a cab, chauffeured car hire, airport transfer, chauffeur, parcel, tour, or event ticket. By booking or creating an account, you agree to them.
JuenaCabs arranges transport and related services in Kenya. A booking is a request until we confirm the vehicle, driver, or ticket. Availability depends on the fleet, the route, and the time you choose. We may decline a booking we cannot fulfil and will tell you.
You must give your real name, a working email, and a phone number we can reach. You are responsible for keeping your password private and for activity under your account. Call 0707133544 if you think someone else is using it.
Chauffeured car hire and self-drive bookings need a national ID or passport number and a clear copy of that document before the vehicle is released. If you will drive, we may also ask for your driving licence number and a copy of the licence. The name on the booking must match the person who collects the vehicle. Pickup and return times, locations, and passenger numbers on the booking are part of the agreement.
The price shown at booking is the amount due for the dates, vehicle, or ticket you selected. You can pay by M-Pesa, and where the form offers them, by cash, card, or bank transfer. An M-Pesa payment is complete when we receive a successful confirmation and receipt. Until then the booking stays unpaid. We do not ask for your M-Pesa PIN. Give it only on the Safaricom prompt on your own phone.
To cancel, call 0707133544 or email info@juenacabs.co.ke before the pickup or event time. If we cancel because we cannot provide the vehicle or service, we refund a completed payment. If you cancel before the service starts, we review the refund against the work already done, including a vehicle already assigned or a ticket already issued. Refunds of completed M-Pesa payments are returned through M-Pesa when we approve them. A trip that has started, a no-show, or a ticket already used is not refunded.
We are responsible for providing the booked service with reasonable care. We are not liable for delay caused by traffic, weather, road closures, or a payment that your mobile network does not complete. Nothing in these terms limits liability that Kenyan law does not allow us to limit.
JuenaCabs, Bungoma - Kenya. Phone 0707133544. Email info@juenacabs.co.ke. These terms are governed by the laws of Kenya.
JuenaCabs uses a small number of cookies so the site can sign you in and protect forms. We do not use advertising cookies, and we do not run third-party analytics cookies.
These cookies are necessary for the service you asked for. The site does not work correctly if they are blocked.
If you tick “Remember me” on sign-in, the browser stores a login cookie so you stay signed in on that device. If you do not tick it, we do not set that cookie. Signing out removes it.
On the dashboards, the menu remembers whether you left it open or closed. That choice is stored in this browser under the name juenacabs-sidebar-expanded. It is local storage, not a cookie, and it is not sent to our server.
You can delete cookies in your browser settings. Deleting the session cookie signs you out. Blocking all cookies will stop login, booking, and payment forms from completing.
Email info@juenacabs.co.ke or call 0707133544.